Posted by GrupoTempo-IT
Electron

What TeamViewer license do I need?

Hello, actually i have the TeamViewer 13 Business license. 1 week ago i upgraded TeamViewer to the latest version (TeamViewer14). Does my actual license (TeamViewer 13 Business) works for TeamViewer14 or i need to activate a new business license for TeamViewer14?

Thank you!

4 Replies
Posted by Community Manager
Community Manager

Re: What TeamViewer license do I need?

Hi @GrupoTempo-IT

Thanks for your question and trying out TeamViewer 14.

Hope you like it :-)

If you have a perpetual license, you can update your TeamViewer plan to a subscription which allows you always to use the latest TeamViewer version.

If you would like to stay within your TeamViewer 13 plan, you can download TeamViewer 13 again from this page.

I recommend giving my colleagues a call to discuss which solution works best for you: Call TeamViewer.

Thanks and best,

Esther

Community Manager


Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started
Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区)

Posted by GrupoTempo-IT
Electron

Re: What TeamViewer license do I need?

Hello @Esther

Thanks for answering, i want to keep TeamViewer14 because all my clients are updated to TeamViewer14 and i want to keep the same version protocol for all the devices, so i need to adquire new license for it right? TeamViewer 13 business license won't work for TeamViewer14?

Thank you

 

Highlighted
Posted by Community Manager
Community Manager

Re: What TeamViewer license do I need?

Hi @GrupoTempo-IT

Yes, that´s right. 

Great to hear that you would like to continue with TeamViewer 14.

The fastest way to get your license set up is to sign in with your account and proceed to check-out:

Direct update via the webshop

Enjoy the new version,

Esther

Community Manager


Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started
Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区)

1 Reply
Posted by GrupoTempo-IT
Electron

Re: What TeamViewer license do I need?

Thanks for your help @Esther, have a nice day!

Best regards