Posted by Владислав
Digon

14.0.13880 cannot start in Windows XP Home 32-bit

2018-12-03_17-24-13.png

[Logs removed]

 

10 Replies
10 Replies
Posted by Владислав
Digon

Re: 14.0.13880 cannot start in Windows XP Home 32-bit

Posted by Shift7Solutions
Henagon

Re: 14.0.13880 cannot start in Windows XP Home 32-bit

Same problem on Win XP Professional sp3.

Previously working with V13. The event log error is

Faulting application teamviewer.exe, version 14.0.13880.0, faulting module kernel32.dll, version 5.1.2600.5512, fault address 0x00012aeb.

Posted by Владислав
Digon

Re: 14.0.13880 cannot start in Windows XP Home 32-bit

I tried to install version 13 - it crashes like yours. Successfully installed and earned only the 12th.

Posted by Moderator Moderator
Moderator

Re: 14.0.13880 cannot start in Windows XP Home 32-bit

Hi all,

Thank you for your message.

We are sorry, that you encountered compatibility issues by installing TeamViewer on your Windows XP devices. As Microsoft itself stopped supporting Windows XP two years ago, it is now almost impossible for us to fix Windows XP issues. I hope you can understand the unfortunate situation.

Previous versions might still work fine on your Windows XP devices. Feel free to try it out !

You can download previous versions here.

I wish you all a good week-end.

Cheers

Jean
Customer Support - 1st level Support
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Posted by Владислав
Digon

Re: 14.0.13880 cannot start in Windows XP Home 32-bit

In this case, on what basis do you deceive your customers by officially stating on your site that versions 13 and 14 work in Windows XP? Remove at least misinformation from there!
In general, I admire such explanations of the developers, why the new version of THEIR program stopped working in the old version of the OS. It turns out that this is not the fault of the programmer, who is too lazy to test his program in Windows XP, but the OS that has not changed for many years! Great logic!!!

 

Posted by FranceBB
Digon

Re: 14.0.13880 cannot start in Windows XP Home 32-bit

Oh c'mon, it's not the whole programme, it's just one simple call in SHELL32.dll; you can fix it. If Team Viewer was open source, I would have coded a workaround myself.

For more info: https://community.teamviewer.com/t5/TeamViewer-General/Missing-function-call-in-TeamViewer-14-0-1388...

Broadcast Engineer
Posted by Владислав
Digon

Re: 14.0.13880 cannot start in Windows XP Home 32-bit

And how I can fix it? I'm not a hacker, in addition, changing the program code prohibits the license agreement. In addition, after the first update such fix will be killed.

Posted by FranceBB
Digon

Re: 14.0.13880 cannot start in Windows XP Home 32-bit

I know, that's why I said *if* it was open source. My message was addressed to JeanK (Team Viewer Support), 'cause I think that breaking XP due to a single simple call and dropping its support because of that when they could fix it by using a different call on SHELL32.dll instead of SHCreateItemFromParsingName sounds a bit like an excuse. I mean, there are many legacy machines running Windows XP and its derivatives like Windows Server 2003, Windows Embedded Standard, Windows Media Center, Windows Tablet Edition, Windows Embedded POSReady etc that are still widely used on fuel pumps, tills, self-checkouts and so on. Having Team Viewer up and running to remotely connect to them is very important for many businesses, as it's way more secure than the old outdated RDP protocol that these machines have.

Besides, instead of dropping XP support altogether, if they don't wanna spend time to code workarounds, they could at least disable some functionalities in the XP version but still release an updated version of the program.

Broadcast Engineer
Posted by Владислав
Digon

Re: 14.0.13880 cannot start in Windows XP Home 32-bit

Now it is clear. It is a pity that the representatives of TeamViewer do not want to hear us.
Posted by black_cat
Electron

Re: 14.0.13880 cannot start in Windows XP Home 32-bit

@Владислав, I faced the same issue when installed the 14.1.9025 on XP SP3 32bit.

The solution described here https://community.teamviewer.com/t5/TeamViewer-13/Teamviewer-13-1-3629-Teamviewer-Service-exe-is-cra... is worked for me successfully.

(enabling IPv6 by netsh interface ipv6 install)