Access denied by incorrect passwords

Fco28426
Fco28426 Posts: 1
edited May 2023 in General questions

I have a problem when making a connection to a computer from my mobile device since I entered the password several times incorrectly for the connection and now I can not access in 3,999,700 seconds. I wanted to know if there is any way to eliminate this banning from my phone from the computer or if I can prove to TeamViewer support that both devices are mine and remove the lock anyway.

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Comments

  • JeanK
    JeanK Posts: 6,973 Community Manager 🌍

    Hello @Fco28426

    Thank you for your message.

    You will find all the information you need in our Knowledge Base article here: What is Brute-Force Protection?

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers,

    Jean

    Community Manager