Cannot connect to remote computers

neilbartlett
neilbartlett Posts: 3
edited May 2023 in General questions

Hi,

I have just moved to a new computer, and my connections don't work. The old computer still connects, but there are some strange things about the new one.
  • I can see the connections and even send them messages. The "remote control" and "presentation" options are not there, though.
  • In Extras > Options, nearly all the options are greyed out.
  • When I check the license it says "PaidLicense" instead of "Corporate".
Both versions are 14.5.5819, the version on the remote computer is fine, as I can still connect from my old device.
 
Any ideas?
Thanks,
 
Neil

Best Answer

Answers

  • Hi,

    Did you download from Microsoft Store ?

    What i will recommend is unistalling and   download from here : https://www.teamviewer.com/en/products/teamviewer/

     

  • Hi,

    Thanks for the quick reply. I did download it from the main TeamViewer site.

    I reinstalled it, just to be sure, and it didn't help.

    Thanks,

     

    Neil

  • Thanks.

    I installed it again, made sure that was selected, and it worked. I feel that I would have done that the first time, but it definitely worked this time.

    Cheers,

     

    Neil