Posted by Melmer
Digon

Compatibility with older versions

I switched to teamviewer 14 today, but my client still has version 13. I was able to connect, but I was unable to gain control over the computer despite full rights. is there a compatibility problem down from 14 to 13 or lower?

Regards

Helmut

8 Replies
1 Accepted Solution

Accepted Solutions
Posted by Melmer
Digon
Solution

Re: Compatibility with older versions

Hello everybody I have tested it with this version https://download.teamviewer.com/full from Julia and everything works. No connection problems and my VPN connections are active again. Many Thanks Helmut
8 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Compatibility with older versions

Hello,

Teamviewer 14 supports backward compatibility. That means Teamviewer 14 device can take the remote control of lesser version.

You can verify access control on both the machines.

TeamViewer à Extrasà Options à Advancedà Advanced settings for connections to this computer

Also

TeamViewer à Extrasà Options à Advancedà Advanced settings for connections to other computer

That should work.

Posted by Hobbyaxel
Digon

Re: Compatibility with older versions

Hello,
we use TV for meetings. Some test clients currently use version 14. If the presenter is running the meeting with version 14, only members with version 14 can join.

Gruß
Christian

Posted by Melmer
Digon

Re: Compatibility with older versions

At the moment I can not connect to any computer anymore because a confirmation is requested for all. Also all VPN connections are deactivated!
I think I will go back to the 13.

Posted by Melmer
Digon

Re: Compatibility with older versions

In the last minutes an update came that I did immediately. V14.0.13488 Now teamviewer does not even connect to the internet!
Posted by Hobbyaxel
Digon

Re: Compatibility with older versions

Is this a version problem or again a TeamViewer general problem?
Is there already a statement from the support? We are currently rolling out this version on 4.800 clients!!!

Greeting
Posted by Melmer
Digon

Re: Compatibility with older versions

It's definitely a version problem since 13 works and 14 beta too. At the first release at least the internet connection still works but not even after the first update. I tested it with myself and my colleague!

Posted by Melmer
Digon
Solution

Re: Compatibility with older versions

Hello everybody I have tested it with this version https://download.teamviewer.com/full from Julia and everything works. No connection problems and my VPN connections are active again. Many Thanks Helmut
Posted by nevergone
Electron

Re: Compatibility with older versions

Backward compatibility is gone from TeamViewer since July 2019. R I P !