Posted by GadgetBob
Photon

Connect to the host, but only see black screen

     I have just started having this problem. I have several machines running windows 10 with Graphics cards in them. They are not running in resolutions above 1080p the GPUs are being used for H.264 processing.

     The trouble is no matter what machine i use to connect to these machines (and there are several of them, the inital connection results in a black screen. Sometimes for a couple of minutes and sometimes the screen comes up with a Ctrl-Alt-Del command sent from Teamviewer.

      Both sides are running windows 10. Both sides are runnign Teamviewer 14.1.3399 as of today 1/4/19. Bandwidth on each site is nearly 50Mbps download and 12-20Mbps upload so I don't think its bandwidth related. While the unit I am working on right now is using an NVIDIA GEForce GTX 1050 Ti other sites are using different NVIDIA Cards. However each site acts essentially the same with the black screen.

 

      In addition when pressing the start button in windows 10 the start menu pops up in some strange scaled smaller verision that you cannot read. Then when you actually move your mouse it goes to regular size, however if you scroll it does not refresh therefore going through the start menu is not possible remotely.

     I have tried several different resolutions as well as switching between optimize quality and Optimize speed as well as Choosing Best Fit, Original and Scaled in the View Menu. I have exhausted all of my options at this point. However this is a new problem within the past couple of months and its haunting me.

4 Replies
4 Replies
Posted by Ghyduart
Henagon

Re: Connect to the host, but only see black screen

Hello,
I have the same issue. Is there a solution?
Posted by Moderator Moderator
Moderator

Re: Connect to the host, but only see black screen

Hi there, 

Thanks for your posts. 

It might be worth checking if the graphics card driver in use is up to date. 

The card you mentioned shows latest driver released on 2019.1.15 for version 417.71.

Please check, if this resolves the case of a remote black screen. For further questions, please do not hesitate to contact us again. 

Special thanks to @Dustin_B :)

All the best, 
Natascha

Posted by Ghyduart
Henagon

Re: Connect to the host, but only see black screen

Hello Natascha,
On my side, I have an Nvidia GTX1060 and I have the last drivers 417.71 and I still experience the issue.
Kind regards.
Posted by goachild
Electron

Re: Connect to the host, but only see black screen

Hello,

I am very wondered why this issue is still not fixed, it has been there since the 1803 Windows update came, no driver update, nothing helped. Maybe the fact that many users connects to remote PCs that have monitor connected to the VGA card, I dont know.

The issue is when no monitor or screen is attached to the VGA and this is not only on Nvida GPUs its on Intel's too. 

Please have a deeper look on this, because its really annoying. I have workaround this issue by connection a DVI cable to the VGA port and no monitor, that does the trick, but .. that **bleep**.

Hope this is resolved soon !

Thanks !

 

BR,

Alex.