Posted by BenTen
Henagon

Connect version 14 to version 8 (commercial)

I need to connect to free TeamViewer 8 but due to the new rules described in https://community.teamviewer.com/t5/Announcements/Updating-to-the-latest-and-greatest-version-of-Tea... I cannot use my free version 8 nor the free version 14.

If I buy a commercial license for version 14, will I be able to connect to free version 8?

5 Replies
1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Connect version 14 to version 8 (commercial)

Hi @BenTen ,

thanks for your post. Welcome to the Community!

If you have a license you can indeed connect to previous versions, but as mentioned in out post, please keep in mind, that we are asking all our free users to update to TeamViewer 14. That means, that you will also have to update at some point your device with TeamViewer 8.

Have a nice start in this week :) Best, Alena

Spanish Community Moderator

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5 Replies
Posted by Moderator Moderator
Moderator
Solution

Re: Connect version 14 to version 8 (commercial)

Hi @BenTen ,

thanks for your post. Welcome to the Community!

If you have a license you can indeed connect to previous versions, but as mentioned in out post, please keep in mind, that we are asking all our free users to update to TeamViewer 14. That means, that you will also have to update at some point your device with TeamViewer 8.

Have a nice start in this week :) Best, Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española

Posted by _Marco
Henagon

Re: Connect version 14 to version 8 (commercial)

Hi @AlenaC 

i'm in the same situation of BenTen. I have got a licensed TV14 and i need to connect to a free TV8. There's no way to connect to the remote partner, nor with the pc, nor wih the smartphone. Both smartphone and PC are correctly licensed.

In your last reply you said that "you will also have to update at some point your device with TeamViewer 8 ". What does this mean? From 27 may to today something change? From what i can understand i shouldn't have these connection problems.

Thank you for the answer,

Marco

Posted by _Marco
Henagon

Re: Connect version 14 to version 8 (commercial)

Anyone to help me?

 

Marco

Posted by Moderator Moderator
Moderator

Re: Connect version 14 to version 8 (commercial)

Hi @_Marco ,

thanks for your post. Could you please tell me what operating systems are you using? Licensed TV 14 and the free version of TV 8.

Thanks in advance for your answer

Best, Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
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Posted by _Marco
Henagon

Re: Connect version 14 to version 8 (commercial)

Hi @AlenaC ,

Tv14: win 10, ios

Tv8: win xp professional

Thanks in advance for your answer

Marco