Posted by anauffal1
Henagon

Could Not connect to Partner

as a couple of days ago i keep getting the message "could not connect to partner" everithing is right, partner is online and "green", reading previous people with same problem thay talk about disabling IPV6, which I did and the problem persisted, sombody else esid that contacted help desk and they fixed it< but I can only see support for Help desk to a license user, Im a "personal use only" user....any ideas?

4 Replies
Posted by pdeandc
Electron

Re: Could Not connect to Partner

Same here.  What is going on... I tried uninstalling 14 and installing 13 but still it won't let me connect.

 

Posted by t3k
Photon

Re: Could Not connect to Partner

im also having same problem, just started 1-2 days ago 

i connected to partner around 15 mins ago, now i cant connect again


@anauffal1 wrote:

as a couple of days ago i keep getting the message "could not connect to partner" everithing is right, partner is online and "green", reading previous people with same problem thay talk about disabling IPV6, which I did and the problem persisted, sombody else esid that contacted help desk and they fixed it< but I can only see support for Help desk to a license user, Im a "personal use only" user....any ideas?


 

Posted by w8lig
Digon

Re: Could Not connect to Partner

Having same issue here. Connected this morning to my partner and now I"m getting the same cannot connect message. Thing is, I can send him a message with no problem, but cannot connect. Been connecting with this partner off and on for over 2 years and now cannot.

Highlighted
Posted by mtliu
Electron

Re: Could Not connect to Partner

This was driving me nuts. It happened after an upgrade. Downgrading only partially solved the issue. It was working fine before the upgrade and the very act of upgrading seemed to break Team Viewer. I tried all the suggestions in the multiple threads over the years with issues similar to this. Nothing seemed to solve the problem. I tried disasbling my firewall, but Team Viewer itself is sensitive to and has problems with an unfirewalled machine. An intermin solutiuon was to TeamViewer into a computer that worked, which hadn't been upgraded, and then from there, TeamViewer LAN into the machine that stopped connecting to others as well as refused connections from anywhere besides LAN. 

However, that just seemed to be a very poor fix and often I would get confused as to which machine I was addressing. 

In turns out I found a solution that worked for me, In the proxy settings, default is "Automatic". However, I don't use a proxy. Even though my other installs (which weren't upgraded) had no problem with the default Automatic setting, checking the "no proxy" box on the problematic machine cleared everything up. This was 15 minutes ago, maybe tomorrow I"ll come back with a statement saying how upgrading TeamViewer broke itself again and that downgrading didn't fix it.

However, I now have all my machines set to not automatically upgrade and at this point, I am very hesitant to upgrade any machine moving forward.