Posted by sundawnjoyconsu
Henagon

Error on two-factor authentication

Trying to activate two-factor authentication with Google Authenticator.  Completed scan, but code entered is not working.  Receiving this error message:

"Sorry, an error occurred while processing your request.

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SunDawnJoy Consulting
2 Replies
2 Replies
Posted by Moderator Moderator
Moderator

Re: Error on two-factor authentication

Hi @sundawnjoyconsu,

Thank you for your post.

Kindly check out the instructions of activate two factor authentication and  link 2FA with your TeamViewer account again. Please ensure that your have deleted the previouse link on 2FA  application.

Hope it is helpful.

Feel free to contact us if there is anything we may assist further with.

Regards

Ying_Q

Posted by sundawnjoyconsu
Henagon

Re: Error on two-factor authentication

Thanks for your reply, but this was exactly what I was trying to do when I ran into problems. 
Please review the error message I posted about and advise what this means. What is the 2FA you are referring to?
Thanks!
SunDawnJoy Consulting