I am beign told my trial version is over, but we bought a license about a month ago.

JimmyNipper
JimmyNipper Posts: 5
edited May 2023 in General questions
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  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @JimmyNipper,

    Thank you for your message. 

    Did you already activate your license on a TeamViewer account? If so, please make sure that you are signed in to your Computer & Contacts list in the locally installed TeamViewer software. 

    Please do not hesitate to contact us again, if you have any further questions. 

    All the best, 
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • JimmyNipper
    JimmyNipper Posts: 5

    Hello,

    There seems to be something wrong, because I do remember activating the license to my computer. Here are the order details Order # **Please do not post TeamViewer IDs**

    Our team has two people.  Now we are getting that the Trial Version has expired. This was purchased for 12 months. Not sure what's going on. 

    Thank you

     

     

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Dear @JimmyNipper,

    Thank you for your answer.

    Can you please provide your order number in a Private Message?

    And the email addresses you are using for your TeamViewer accounts. 

    All the best, 
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • JimmyNipper
    JimmyNipper Posts: 5

    Did you get my private message? 
    Are these conversatons public? Really?

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @JimmyNipper,

    I didn't receive any pm yet. 

    The posts in the community forum are public for sure :) 

    So everyone has the possibility to find suitable answers to an individual question - if it was discussed in the past. 

    Best, 
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • JimmyNipper
    JimmyNipper Posts: 5

    I just re-sent my message. Thank you

  • JimmyNipper
    JimmyNipper Posts: 5

    Hi Natascha,

    Did you get my private message, please? 

    Thank you

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    I got it. Thanks :) 

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

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