Posted by JimmyNipper
Digon

I am beign told my trial version is over, but we bought a license about a month ago.

 
8 Replies
Posted by Moderator Moderator
Moderator

Re: I am beign told my trial version is over, but we bought a license about a month ago.

Hi @JimmyNipper,

Thank you for your message. 

Did you already activate your license on a TeamViewer account? If so, please make sure that you are signed in to your Computer & Contacts list in the locally installed TeamViewer software. 

Please do not hesitate to contact us again, if you have any further questions. 

All the best, 
Natascha

Highlighted
Posted by JimmyNipper
Digon

Re: I am beign told my trial version is over, but we bought a license about a month ago.

Hello,

There seems to be something wrong, because I do remember activating the license to my computer. Here are the order details Order # **Please do not post TeamViewer IDs**

Our team has two people.  Now we are getting that the Trial Version has expired. This was purchased for 12 months. Not sure what's going on. 

Thank you

 

 

6 Replies
Posted by Moderator Moderator
Moderator

Re: I am beign told my trial version is over, but we bought a license about a month ago.

Dear @JimmyNipper,

Thank you for your answer.

Can you please provide your order number in a Private Message?

And the email addresses you are using for your TeamViewer accounts. 

All the best, 
Natascha

Posted by JimmyNipper
Digon

Re: I am beign told my trial version is over, but we bought a license about a month ago.

Did you get my private message? 
Are these conversatons public? Really?

Posted by Moderator Moderator
Moderator

Re: I am beign told my trial version is over, but we bought a license about a month ago.

Hi @JimmyNipper,

I didn't receive any pm yet. 

The posts in the community forum are public for sure :) 

So everyone has the possibility to find suitable answers to an individual question - if it was discussed in the past. 

Best, 
Natascha

Posted by JimmyNipper
Digon

Re: I am beign told my trial version is over, but we bought a license about a month ago.

I just re-sent my message. Thank you

Posted by JimmyNipper
Digon

Re: I am beign told my trial version is over, but we bought a license about a month ago.

Hi Natascha,

Did you get my private message, please? 

Thank you

Posted by Moderator Moderator
Moderator

Re: I am beign told my trial version is over, but we bought a license about a month ago.