Login to TV fails and ticket submit process says invalid license!!

Iorgos
Iorgos Posts: 3
edited May 2023 in General questions

Hello,

we are looking to move from **Third Party Product** to TV but after purchasing a license I am having too many issues and cannot get any support.

Suddenly I cannot log in to my account from the TV application. I log in to my account at the web site and try to submit a ticket but says the license is invalid.

Very annoyed.

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  • Iorgos
    Iorgos Posts: 3

    out of sheer frustration, I tried the TV app from the W10 app store and success!

    interface is not the best but at least I can get by until the normal app is fixed.

    TV get your act together plz.

     

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @Iorgos,

    Thank you for posting.

    I will arrange for someone to contact you asap and help fix the situation.

    I am sorry for any inconvenience caused. 

    Best regards,

    Yuri

     

    Former Japanese Community Moderator
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