Posted by MegH
Electron

My Contact's Computer Screen is Grey'd Out

Hi Everyone,

I use TeamViewer to help my Mom when she is struggling with her computer, however, lately when I log onto her computer (and she is at her computer) her screen is basically totally grey'd out.  Below is a screenshot of what I see when I log onto her computer.  She is sitting at her computer and can see everything normally so it is just my ability to view her computer that is the problem

We both just uninstalled our older versions of Team Viewer and installed the newest versions, however we were having this issue prior to upgrading versions.  We are both on MacBook Airs.

Any help would be great!  Poor Mom is stuck with a poorly functioning computer and can't do much without my help via TeamViewer.

Thanks!

 

Screenshot 2019-07-30 14.14.55.png