Posted by pjiang
Photon

Sign In request failed! The server did not respond. Please try again.

Today 31 May 19, received this message when try to login to teamviewer free account: "Sign In request failed! The server did not respond. Please try again." Can someone help and advise what is the problem? Thanks.

4 Replies
1 Accepted Solution

Accepted Solutions
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Sign In request failed! The server did not respond. Please try again.

Hello @pjiang 

Thank you for your post. 

We are currently experiencing issues in part of our network.

Please subscribe to our Status Page for more updates.

We apologize for any inconvenience.

Best,
Josh

Josh P.
Senior Moderator

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4 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Sign In request failed! The server did not respond. Please try again.

Hello @pjiang 

Thank you for your post. 

We are currently experiencing issues in part of our network.

Please subscribe to our Status Page for more updates.

We apologize for any inconvenience.

Best,
Josh

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区) |  German Community (Deutschsprachig) | French Community (Communauté française) | English Community | Spanish Community (Comunidad española)

Posted by pjiang
Photon

Re: Sign In request failed! The server did not respond. Please try again.

Dear JoshP.

Thanks a lot for your quick reply and KUDO.,  I think this is very strange, I can logon to the web console and found all devices, but when I try to login locally the teamviewer 14 on my PC, I always receive this error.  Is this has something to do blocked by firewall or proxy server or error on my account? Please advise how to troubleshoot? Thanks. Patrick

Posted by pjiang
Photon

Re: Sign In request failed! The server did not respond. Please try again.

Dear JoseP,

You are right, the system is now back working again. Thanks. Patrick

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Sign In request failed! The server did not respond. Please try again.

Hello @pjiang 

Thanks for the update. We are glad TeamViewer is working for you again!

We hope you'll enjoy using TeamViewer in the future.

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区) |  German Community (Deutschsprachig) | French Community (Communauté française) | English Community | Spanish Community (Comunidad española)