Announcements

Shape the future of your TeamViewer product with our Product Team. Click here to join!

Posted by Markus_
Henagon

TV14 MSI Host download doesn't have auto update (greyed out)

Hi,

The TV14 MSI Host download doesn't allow auto updates at all.

When I'm downloading TV14 Host as .exe I can use autoupdate as intended. For our client rollout we need to use MSI. When I'm using the MSI Package ( Download at https://login.teamviewer.com ) the auto update section is greyed out with no settings loaded at all. After importing the exported settings of a working TV14 Host (.exe installation), it doesn't change. With this issue we don't have any auto updates at all on our installed clients. 

To manually update doesn't work too - no window appears after clicking on "check for updates".

Best Regards,
Markus

Screenshots done with default MSI installation (no .reg file or account linking done):

image.pngimage.pngimage.png

1 Accepted Solution

Accepted Solutions
Posted by Markus_
Henagon
Solution

Re: TV14 MSI Host download doesn't have auto update (greyed out)

I opened a ticket because of urgency.

Response: Works as intended. We have to update the MSI installation manually with our deployment software.

View solution in original post

3 Replies
Posted by Markus_
Henagon
Solution

Re: TV14 MSI Host download doesn't have auto update (greyed out)

I opened a ticket because of urgency.

Response: Works as intended. We have to update the MSI installation manually with our deployment software.

View solution in original post

Posted by Community Manager
Community Manager

Re: TV14 MSI Host download doesn't have auto update (greyed out)

Hi Markus,

Thanks for posting the update :-)

All the best, Esther

Highlighted
Posted by ContinentalIT
Henagon

Re: TV14 MSI Host download doesn't have auto update (greyed out)

I do not understand the solution? Are you saying we have to re-push the TeamViewer package each time an update comes out?

I am in the same predicament, my TeamViewer policy is set for auto-update, but the option is greyed out within the advanced options on all clients. My clients have not been updating and I would love to resolve this.