Using the free version to try it out for later use at my company. I'm able to access my host or main PC remotely with no issues. However once I'm logged-in i have no control over anything including the mouse and keyboards. They do nothing. It appears that my mouse is see on the screen is the mouse from the remote PC and has no effect on the host PC
All setting are set to full control on both sides. I've even pulled the USB for my wireless mouse but to no avail.
Windows 10 on both sides. I do have go to my PC installed on the main or host computer and it works fine. Just cant do anything remotely also using TV14 (14.1.1925)
Same problem here.
Teamviewer 14 on both sides and I'm not able to remote control the mouse on the remote Mac. Screen shows up fine though.
Thank you for your messages.
I think we have here two different cases, even though we have the same symptoms.
@masksav, First of all, I recommend you to make an update of your TeamViewer applications on both sides of the connection (your PC, and the remote PC).
Then, could you please check if, on your remote computer's TeamViewer options, Full access is granted? In order to check this, you only need to go Extras → Options → Advanced and Advanced settings for connections to this computer.
I hope this could help. If not, do not hesitate to ask your questions here.
Did this help you? I followed those instructions and still have the same problem.
Did you manage to solve this problem? I followed the instruction but not successful.
We have updated both computers. Mine is a Win10 and the other persons is a late model Mac. I am logging into their machine from mine to train them on wordpress usage. The mouse has worked just fine for past sessions right up until today. I don't know what you changed on the software but you need to fix it.
Having the same problem on my on my Mac even after following the directions for How to control a Mac running macOS 10.14 Mojave on both apple computers one running MAC OS 14 and one running MacOS 10.13. Team Viewer is the same Version on both computers. also added Teamview to the Firewall Settings still no keyboard and mouse on remote computer. Any other remedy's or suggestions on this issue? Please help? Trying to help my elderly mom with who lives in another state! Can only view the remote computer. No Keyboard or Mouse is working since the upgrade from Teamviewer 10 to 14.....