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Posted by TheITTeam
Henagon

TeamViewer 14 and licence

So I can see on our client there is an update. But you also get a warning "You may require a new licence." There appears to be no way I can tell, in our account, to find out if we updated to 14, if we'd need a new license or not.

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by Community Manager
Community Manager
Solution

Re: TeamViewer 14 and licence

Hi @TheITTeam

Thanks for your post.

If you are on a subscription plan, you can just update to TemViewer 14 as all updates are included in the subscription plan.

You can check your latest invoice or within the TeamViewer app (while logged in to the Computers & contacts list) --> Help --> About TeamViewer whether you are on a subscription or not.

If you see an expiring date, it means that you are on a subscription as a perpetual license does not have an expiring date (but is limited to a specific version):

subcription_Expiring.png

If you still are on a perpetual license for TeamViewer 13, please feel free to contact my colleagues to get your subscription right away :-)

Thanks and best,

Esther 

Community Manager


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Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区)

2 Replies
3 Replies
Highlighted
Posted by Community Manager
Community Manager
Solution

Re: TeamViewer 14 and licence

Hi @TheITTeam

Thanks for your post.

If you are on a subscription plan, you can just update to TemViewer 14 as all updates are included in the subscription plan.

You can check your latest invoice or within the TeamViewer app (while logged in to the Computers & contacts list) --> Help --> About TeamViewer whether you are on a subscription or not.

If you see an expiring date, it means that you are on a subscription as a perpetual license does not have an expiring date (but is limited to a specific version):

subcription_Expiring.png

If you still are on a perpetual license for TeamViewer 13, please feel free to contact my colleagues to get your subscription right away :-)

Thanks and best,

Esther 

Community Manager


Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.


 


Additional information can be found here: Knowledge Base | Community Blog | How to get started 

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区)

2 Replies
Posted by TheITTeam
Henagon

Re: TeamViewer 14 and licence

Thanks. Looks like we're on a subscription plan.
Posted by Community Manager
Community Manager

Re: TeamViewer 14 and licence

Perfect! Enjoy TeamViewer 14 :-)

Community Manager


Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.


 


Additional information can be found here: Knowledge Base | Community Blog | How to get started 

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区)