Posted by ymagis
Henagon

Unable to deploy to some computers

Greetings,

I've been struggling to deploy the .msi Teamviewer Host version 14.1.9025.0. (using the batch found in another post)

Some computers have no issues at all while others are struggling in two points.

1. A previous version is still present in the registry : Teamviewer 13 MSI Wrapper uninstalls but stays in the 'installed' programs preventing the MSI to run. You'll need to force clear the registry manually.

2. Some Firewall errors as it seems, reading a forum posts suggests that it might be because the Windows Firewall is disabled?

That's point two that bugs me out, here's the log of two seperate computers running Windows 7.

PC1:

Action start 11:34:37: InstallFinalize.
ExecFirewallExceptions: Entering ExecFirewallExceptions in C:\Windows\Installer\MSI43B7.tmp, version 3.11.1701.0
ExecFirewallExceptions: Installing firewall exception2 TeamViewer Remote Control Application_5938 (UDP) (c:\Program Files\TeamViewer\TeamViewer.exe)
ExecFirewallExceptions: Error 0x800706d9: failed trying to find existing app
ExecFirewallExceptions: Error 0x800706d9: failed to add/update application exception for name 'TeamViewer Remote Control Application_5938 (UDP)', file 'c:\Program Files\TeamViewer\TeamViewer.exe'
CustomAction WixExecFirewallExceptionsInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 11:34:39: InstallFinalize. Return value 3.
ExecFirewallExceptions: Entering ExecFirewallExceptions in C:\Windows\Installer\MSI46D3.tmp, version 3.11.1701.0
ExecFirewallExceptions: Uninstalling firewall exception2 TeamViewer Remote Control Application_5938 (UDP) (c:\Program Files\TeamViewer\TeamViewer.exe)
ExecFirewallExceptions: Error 0x800706d9: failed to remove authorized app
ExecFirewallExceptions: Error 0x800706d9: failed to remove application exception for name 'TeamViewer Remote Control Application_5938 (UDP)', file 'c:\Program Files\TeamViewer\TeamViewer.exe'
CustomAction WixRollbackFirewallExceptionsInstall returned actual error code 1603 but will be translated to success due to continue marking
Action ended 11:34:40: INSTALL. Return value 3.
MSI (s) (D8:8C) [11:34:40:581]: Product: TeamViewer 14 Host -- Installation failed.

MSI (s) (D8:8C) [11:34:40:582]: Windows Installer a installé le produit. Nom du produit : TeamViewer 14 Host. Version du produit : 14.1.9025.0. Langue du produit : 1033. Fabricant : TeamViewer. Réussite de l’installation ou état d’erreur : 1603.

=== Logging stopped: 26/02/2019 11:34:40 ===

PC2 :

ExecFirewallExceptions: Entering ExecFirewallExceptions in C:\Windows\Installer\MSIDEE5.tmp, version 3.11.1701.0

ExecFirewallExceptions: Installing firewall exception2 TeamViewer Remote Control Application_5938 (UDP) (c:\Program Files\TeamViewer\TeamViewer.exe)
ExecFirewallExceptions: Error 0x800706d9: failed trying to find existing app
ExecFirewallExceptions: Error 0x800706d9: failed to add/update application exception for name 'TeamViewer Remote Control Application_5938 (UDP)', file 'c:\Program Files\TeamViewer\TeamViewer.exe'
CustomAction WixExecFirewallExceptionsInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 11:57:10: InstallFinalize. Return value 3.
ExecFirewallExceptions: Entering ExecFirewallExceptions in C:\Windows\Installer\MSIDF24.tmp, version 3.11.1701.0
ExecFirewallExceptions: Uninstalling firewall exception2 TeamViewer Remote Control Application_5938 (UDP) (c:\Program Files\TeamViewer\TeamViewer.exe)
ExecFirewallExceptions: Error 0x800706d9: failed to remove authorized app
ExecFirewallExceptions: Error 0x800706d9: failed to remove application exception for name 'TeamViewer Remote Control Application_5938 (UDP)', file 'c:\Program Files\TeamViewer\TeamViewer.exe'
CustomAction WixRollbackFirewallExceptionsInstall returned actual error code 1603 but will be translated to success due to continue marking
Action ended 11:57:10: INSTALL. Return value 3.
MSI (s) (F4:10) [11:57:10:731]: Product: TeamViewer 14 Host -- Installation failed.

MSI (s) (F4:10) [11:57:10:747]: Windows Installer a installé le produit. Nom du produit : TeamViewer 14 Host. Version du produit : 14.1.9025.0. Langue du produit : 1033. Fabricant : TeamViewer. Réussite de l’installation ou état d’erreur : 1603.

=== Logging stopped: 26/02/2019 11:57:10 ===

 

Could you please advise me on the solution ? if there's one ?

1 Reply
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Posted by ymagis
Henagon

Re: Unable to deploy to some computers

It seems that most of these computers are running Windows 7 Enterprise...