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Posted by kobii
Digon

Weird overlay problem since Windows update 1803 (Build 17763.379)

Every time if i lock my system with "Windows-Key + L" and unlock it I have this weird overlay. 

example.png

This overlay locks the input completely. I can't move it and I have to restart the TeamViewer.

Can you fix it?

Best regards

1 Accepted Solution

Accepted Solutions
Posted by kobii
Digon
Solution

Re: Weird overlay problem since Windows update 1803 (Build 17763.379)

Thank you Jean!

6 Replies
Posted by Moderator Moderator
Moderator

Re: Weird overlay problem since Windows update 1803 (Build 17763.379)

Hello @kobii,

Thank you for your message.

This is indeed an unexpected behavior.

I would recommend you to uninstall completely TeamViewer (by clearing also the registry) and to reinstall our latest build on our website.

I hope this could fix the issue.

We wish you a good weekend ahead.

Cheers

Jean

French Community Moderator
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Posted by kobii
Digon
Solution

Re: Weird overlay problem since Windows update 1803 (Build 17763.379)

Thank you Jean!

Posted by kobii
Digon

Re: Weird overlay problem since Windows update 1803 (Build 17763.379)

For a few days the solution worked, but now I have the same problem again.

TV has been uninstalled
Registry cleaned up
Last version installed

A colleague in the company has the same PC (identical Windows version) but does not have this problem.

Highlighted
Posted by Moderator Moderator
Moderator

Re: Weird overlay problem since Windows update 1803 (Build 17763.379)

Hello @kobii,

Thank you for your message.

This means that it is not a general problem and it has to be something on your device.

Maybe there is something about your graphics card.

Could you please check if the drivers of your graphic-cards are up-to-date? I recommend you to visit this How-To: How to update Graphics Drivers in Windows 10

Let us know if this has fixed your issue.

We wish you a good rest of the day.

Cheers

Jean

French Community Moderator
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2 Replies
Posted by kobii
Digon

Re: Weird overlay problem since Windows update 1803 (Build 17763.379)

Hello @JeanK 

I will try it today.
I will give you feedback tomorrow.

Cheers
Kobi

Posted by kobii
Digon

Re: Weird overlay problem since Windows update 1803 (Build 17763.379)

It doesn't work. I have updated all my driver, my windows and cleaned registry and some stuff.

I have still this weird overlay. Mostly I get this overlay after terminating a TV session.