always stuck on connecting

Hello lfongs,

thanks for your message.

Could you please help us and provide a few more details? First of all I would double-check if both IDs on the machines are the same and didn't change since the last successful connection.

Moreover, we need to ensure there's nothing wrong in your network and I would therefore ask you if you could please perform the following ping and tracert checks, with the following addresses.

ping3.teamviewer.com

master.teamviewer.com

a public Google DNS such as 8.8.8.8

Looking forward to your replies,

thanks in advance

Marco