Posted by Dejay11
Henagon

confirmation email containing a device authorization link not received


Hi. I have a paid account.. Not this one. I had to make this account just so I could get help as your system does not allow for support unless loged in. And as that is my problem, I'm sure you can see my dilemma.

I do not receive confirmation emails to activate computers. .

this is the message...

"To ensure the continued security of your account, you need to first confirm this browser is a trusted device. We have sent you a confirmation email containing a device authorization link. If you don't receive this verification email within a reasonable amount of time, please check your junk or spam folder. Read further information about trusted devices."

It is not in the spam folder.

 

Looking up people with the same problem does not show solutions!

Could my email be whitelisted?

I wish to unregister computers I do not use anymore so I can register new ones.

Please advise how to proceed.

 

1 Reply
Highlighted
Posted by Moderator Moderator
Moderator

Re: confirmation email containing a device authorization link not received

Hi @Dejay11 

Thank you for your post. 

Can you please send me your affected email address in a private message?

Looking forward to it and wish you a great day. 

All the best,
Natascha