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Posted by GoldenWeb
Henagon

deactivate does not work (no more moves )

When i try to deactivate any of the ID, i have this error "no license moves left".

7 Replies
1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: deactivate does not work (no more moves )

Hi Gabriel, 

Thank you very much for the fast reply in the private message :) 

My colleagues from our support team reset your remaining moves to 10. So, you should now be able to remove the device from your Management Console.

Please note that this is a special exception from our side :) If you need constantly more than three devices, you may consider buying a Premium license. 

Wish you a great day. If there are any further questions, please do not hesitate to contact us again. 

All the best,
Natascha

7 Replies
Posted by Moderator Moderator
Moderator

Re: deactivate does not work (no more moves )

Hi @GoldenWeb 

Thank you for your post. 

Can you please send me your email address in a private message?

I may then ask somebody to follow up. 

Thank you in advance and have a great day. 

All the best,
Natascha

Posted by Moderator Moderator
Moderator
Solution

Re: deactivate does not work (no more moves )

Hi Gabriel, 

Thank you very much for the fast reply in the private message :) 

My colleagues from our support team reset your remaining moves to 10. So, you should now be able to remove the device from your Management Console.

Please note that this is a special exception from our side :) If you need constantly more than three devices, you may consider buying a Premium license. 

Wish you a great day. If there are any further questions, please do not hesitate to contact us again. 

All the best,
Natascha

Posted by GoldenWeb
Henagon

Re: deactivate does not work (no more moves )

Thank you very much! 

Posted by khaled112
Digon

Deactivate device Not Work

I Try to Deactivate device to log in from other Device but its Not Work

why no any slove for this problem 

Posted by Moderator Moderator
Moderator

Re: Deactivate device Not Work

Hi @khaled112 

Thank you for your post.

Can you kindly contact TeamViewer Support Team or raise a Ticket regarding the discussion and assistance about your licence moves please. 

Best Regards.

Ying_Q

Posted by khaled112
Digon

Re: Deactivate device Not Work

are you serious , No one answers the phone. I have been trying for almost a year ,And actually this problem is very old, strange why it is not fixed yet

Please help with the solution,You embarrassed me at work

Posted by UABMATESA
Henagon

Re: No license Moves Left

Please reset my moves .