Posted by CSalustiano
Henagon

Backup space with obsolete files can not be cleaned

My backup space is with obsolete files from out of use machines and can not be cleaned, locking new backups.
I need to delete this data for the new schedule to work.phantonstorage.png

 

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1 Reply
1 Reply
Posted by Former Staff Celestin
Former Staff

Re: Backup space with obsolete files can not be cleaned

Hello @CSalustiano ,

Normally the obsolete file versions can be manually deleted via the functionality "delete from backup" in the Management Console; they can also be automatically deleted with the customized retention period, the storage will be cleaned after the retention period expires. However, if there is a new version of this file, it will be uploaded again to the cloud. Otherwise, the file needs to be excluded from being backed up.

I hope that can help you otherwise contact our support we will investigate the case in details.

Thank you for supporting our product.