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Posted by BenKinnard
Henagon

Can Administrators use the Restore Backup Feature?

Hi guys, 

Is it possible for an administrator to restore backups? The "Owner" can backup and restore but admin can not. Is there a way to assign other users the ability to do this. Backup is set to manage and assign for the admin. 

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1 Accepted Solution

Accepted Solutions
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Posted by Remote Management Staff
Remote Management Staff
Solution

Re: Can Administrators use the Restore Backup Feature?

Dear @BenKinnard ,

Thank you for your post.

A company administrator is just for managing and maybe changing the account details of an account within the company profile.

An admin cannot restore for example backups which are assigned to another account.

This is still a feature request at the moment.

If you want me to upvote this feature for you, please send me a mail-address for that in a private message. Thank you.

"Manage & assign policies" just means, that your account is able to do that ( activating/managing/assigning) for backup, not that you can restore data which is assigned to another account.

Thank you in advance. Please let me know, if I can assist you with more information.

Best,

Sebastian

1 Reply
2 Replies
Highlighted
Posted by Remote Management Staff
Remote Management Staff
Solution

Re: Can Administrators use the Restore Backup Feature?

Dear @BenKinnard ,

Thank you for your post.

A company administrator is just for managing and maybe changing the account details of an account within the company profile.

An admin cannot restore for example backups which are assigned to another account.

This is still a feature request at the moment.

If you want me to upvote this feature for you, please send me a mail-address for that in a private message. Thank you.

"Manage & assign policies" just means, that your account is able to do that ( activating/managing/assigning) for backup, not that you can restore data which is assigned to another account.

Thank you in advance. Please let me know, if I can assist you with more information.

Best,

Sebastian

1 Reply
Posted by nik-art
Henagon

Re: Can Administrators use the Restore Backup Feature?

Good day.
We use version 11.
We have included a trial version for testing.
I, as an administrator, added devices for backup.
Everything works, but other users cannot click restore files on devices that other users have.
What can I do so that users can restore files?