The message below was posted on Friday and it describes what happened and how to recover computers in case the same issue is still persisting.
This morning we encountered an issue with the Endpoint Protection virus signature update. Due to this, end users starting receiving Error messages on the devices where Endpoint protection was installed.
Within 1 hour the problem was fixed and new signature updates were deployed.
A subset of a few devices might be stuck in the crash loop and get the error message, for this please try the solution below:
By disabling the Real-time protection for 1 hour the risk will be minimal.
If this is not an option for you, another solution would be to perform a clean re-install of the Endpoint protection.
We apologize for any inconvenience created by this situation and we will try to make sure this will not happen again.
Hi, Thanks for this feedback.
We already took some steps to prevent this from happening again. We will improve the behaviour not to create any discomfort for the end users in case it happens again. Faulty signatures can happen once per year or so, this is usually the cadence for all vendors. Usually, they are fixed within 1-3 hours, however this time the big red message and the crash loop slowed down some computers and created a lot of work for the IT admins.
We read and take note of all feedback in the community and from incoming calls and e-mails to further improve the service.
Thanks for understanding.
As I understand, ITBrain anti-malware endpoint protection does use BitDefender signatures as part of its database to protect against threats. The product does not use BitDefender exclusively.
Using TeamViewer alone for remote connection does not use BitDefender signatures or ITBrain anti-malware endpoint protection as it is a separate product.