They just want to get rid of the free users. Don't wait, you will never get a reply.
All of a sudden they seem to be in a financial hurry to squeeze money out of their free users, so I guess they need the cash flow due to financial problems.
The best option is to move away and remove TV. There are several better options than Teamviewer!
请问您实在同一台电脑上进行远程连接时看到同样的提示么？请您查看您的邮件，确认成功重设的ID 后，为远程连接的另一方ID 也递交重设ID 的申请。
感谢您的留言。TeamViewer 支持团队必须对每一个案例进行调查，并按照收到的时间顺序进行答复。我们的目标是在 七天内处理请求并进行答复。由于接收到的请求案例来自全球且数量庞大，处理的时间会有所延长，需要更多的时间。
Team Viewer don't let your free users run away, these are the same users who made teamviewer known to the commercial users.
I also got this notice that it is suspected commercial use about 3 weeks ago. I have sent in the form 2 weeks ago that it is a personal use and no response. I am also about to throw in the towel to an alternative software. Team Viewer was great when it worked.