Announcements

TeamViewer IoT is hiring! Check out the open positions here!

Posted by zeezoo
Henagon

Account compromised without e-mail confirming the device being added

My account and all computers on my list were accessed by unknown TW ID that finally led to over 20 ETH stolen... Don't know how, maybe attacker got access to my e-mail password but definitely not to UTC file...
1. confirmation e-mail to add device didn't arrive, yet device was able to control my laptop that was never granted "easy access".
2. I'm unable to find out the IP address of that TW ID through and unable to contact anyone...
3. I've changed password now and added 2FA but I'm still worried someone might be able to access my computers.

1 Reply
Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Account compromised without e-mail confirming the device being added

Hello @zeezoo 

Thank you for reaching out to us regarding this matter.

Please send an email to dataprotection@teamviewer.com with all pertinent information, so the appropriate team may look further in to this for you.

Thanks in advance.

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区) |  German Community (Deutschsprachig) | French Community (Communauté française) | English Community | Spanish Community (Comunidad española)