Posted by rbadger20012001
Henagon

Administrator permissions

I have inherited the role of TeamViewer administrator at my company. The person who had this role originally left our company for another opportunity. I reached out to TeamViewer's technical support team to ensure that I have all administrator permissions available. Now I am in the process of reorganizing our group structure. I have found that I evidently do not have the ability to move computers to a different group that I did not create originally. I have also found that I do not have the ability to move more than one computer simultaneously. Please let me know if this is because my administrator permissions need to be tweaked or the tasks mentioned earlier are simply not possible. Thank you in advance for your feedback regarding these issues.

2 Accepted Solutions

Accepted Solutions
Highlighted
Posted by Former Staff Katharina
Former Staff
Solution

Re: Administrator permissions

Dear rbadger20012001,

Thank you for your post!

Being a company administrator does in fact not give you any additional rights as far as groups that were created by other users are concerned. 

This means that you will only be able to see a specific group in your account if the person that created it shares the group with you. When sharing a group with you, the user in question can choose which permissions you are going to have regarding that group. You will find an overview of the different permission levels in the last paragraph of the following Knowledge Base article:

https://community.teamviewer.com/t5/Knowledge-Base/Sharing-groups/ta-p/30221

If you would like to be able to move computers from a shared group to a different one, the group's creator would need to grant you "full control" when sharing the group with you. However, computers would still need to be moved one by one.

As you mentioned that you would like to reorganise your company profile and group structure, there is another Knowledge Base article that I would like to point out to you. We always recommend creating a master account for your company profile as that makes managing the profile and sharing groups much easier. You will find detailed information and instructions on this in the following article:

https://community.teamviewer.com/t5/Knowledge-Base/Using-a-Master-Account-for-the-TeamViewer-Managem...

I hope this information helps. If you have any further questions, please don't hesitate to let me know!

All the best,

Katharina

Did my reply answer your question? Accept it as a solution to help others, Thanks!
1 Reply
Posted by rbadger20012001
Henagon
Solution

Re: Administrator permissions

Hello Katharina,

Thank you for your prompt response to my post. Your response, along with the supplemental links, has answered my questions. I would like to request the ability to move computers, with the proper permissions, in batches be considered in TeamViewer's next release. Also, it would be helpful to add the ability to reset all permissions to their default settings. This would make it much easier for someone managing teamviewer when someone managing TeamViewer leaves the company.


 

2 Replies
Highlighted
Posted by Former Staff Katharina
Former Staff
Solution

Re: Administrator permissions

Dear rbadger20012001,

Thank you for your post!

Being a company administrator does in fact not give you any additional rights as far as groups that were created by other users are concerned. 

This means that you will only be able to see a specific group in your account if the person that created it shares the group with you. When sharing a group with you, the user in question can choose which permissions you are going to have regarding that group. You will find an overview of the different permission levels in the last paragraph of the following Knowledge Base article:

https://community.teamviewer.com/t5/Knowledge-Base/Sharing-groups/ta-p/30221

If you would like to be able to move computers from a shared group to a different one, the group's creator would need to grant you "full control" when sharing the group with you. However, computers would still need to be moved one by one.

As you mentioned that you would like to reorganise your company profile and group structure, there is another Knowledge Base article that I would like to point out to you. We always recommend creating a master account for your company profile as that makes managing the profile and sharing groups much easier. You will find detailed information and instructions on this in the following article:

https://community.teamviewer.com/t5/Knowledge-Base/Using-a-Master-Account-for-the-TeamViewer-Managem...

I hope this information helps. If you have any further questions, please don't hesitate to let me know!

All the best,

Katharina

Did my reply answer your question? Accept it as a solution to help others, Thanks!
1 Reply
Posted by rbadger20012001
Henagon
Solution

Re: Administrator permissions

Hello Katharina,

Thank you for your prompt response to my post. Your response, along with the supplemental links, has answered my questions. I would like to request the ability to move computers, with the proper permissions, in batches be considered in TeamViewer's next release. Also, it would be helpful to add the ability to reset all permissions to their default settings. This would make it much easier for someone managing teamviewer when someone managing TeamViewer leaves the company.