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Posted by ronnieshih
Photon

Agonizing licensing process

As a company, we've owned a teamviewer license for about 2 years.  All was good until I upgraded from v11 to v13, which was prompted a million times in my face which I had to do.  After that, I lost the corporate license we had.  Now I've readded my laptop as an authorized device, I reinstalled teamviewer v13, re-logged in as my coworker who originally purchased the teamviewer license.  My teamviewer console says it's trial, free, expired.  I'm not sure why this has to be so extremely agonizing.  Even logging into the community website requires device authorization?!  Can anyone point me to an article to rid me of all old info perhaps in the registry that's not making this license activate??

1 Reply
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Posted by Former Staff Jonathan
Former Staff

Re: Agonizing licensing process

Hi @ronnieshih,

Thanks for your message.

The Community is more for technical and use case questions. 

If you have a questions about your license and why it is not working, we ask that you contact your local TeamViewer support center so they can help provide the best solution.

https://www.teamviewer.com/en/support/

Best,

Jonathan

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