Posted by globalbloke
Henagon

All UK numbers are down

Hi - All your UK numbers are down and we need to speak to your guys urgently, any other numbers we can try?

5 Replies
5 Replies
Posted by Community Manager
Community Manager

Re: All UK numbers are down

Hi @globalbloke 

We are currently not reachable via telephone due to a general regional outage in the telephone infrastructure. We are working on the resolution together with the provider.

Sorry about that!

We will keep you posted,

Esther

Posted by brucknerj2019
Henagon

Re: All UK numbers are down

Your Telephone lines in Austria and Germany seem to be down, too

Posted by Community Manager
Community Manager

Re: All UK numbers are down

Hi @brucknerj2019 

Yes - all lines are unfortunately not reachable at the moment, but we´re working on it!

Submitting tickets, however, works as usual :-) Submit a ticket 

Thanks and sorry, Esther

Posted by globalbloke
Henagon

Re: All UK numbers are down

I have submitted tickets last night and this morning, nothing back from you yet.

Posted by Community Manager
Community Manager

Re: All UK numbers are down

Hi all,

The telephone service providers in Germany are currently still experiencing technical difficulties.

However - in the last two hours we are receiving your calls again successfully.

Still, if you are having trouble reaching us: Please bear with us, and we hope to be fully reachable again in a couple of hours.

We are sorry for the trouble caused.

Thanks for your patience and best,

Esther