An error occurred while updating Teamviewer. Please check log file for more information

claudecamilleri
claudecamilleri Posts: 1
in General questions

I am trying to update to version 14 remotely and I get the above message. I go to the log file and this is what there is:
2019/03/09 08:04:51.081 2016 2412 D0! CServerThread::Received_Mouse(): SendInput very slow, duration=78ms
2019/03/09 08:05:02.160 1636 1852 G0 TVUpdate::Start(): Start minor update... (UpdateType=0)
2019/03/09 08:05:02.160 1636 1852 G0 TVUpdate::Start() Force update to major version 14
2019/03/09 08:05:02.160 1636 1852 G0 TVUpdate::StartVersionFileDownload(): Start download of version file...
2019/03/09 08:05:02.160 1636 2872 G0 ChangeThreadDesktop(): SetThreadDesktop to default successful
2019/03/09 08:05:02.597 1636 1852 G0!! TVUpdate::OnDownloadFinishedVersionFile() failed - CInetDownload::ThreadRun - ErrorSendRequest 12175
2019/03/09 08:05:08.706 1636 1852 G0 TVUpdate::Start(): Start minor update... (UpdateType=0)
2019/03/09 08:05:08.706 1636 1852 G0 TVUpdate::Start() Force update to major version 14
2019/03/09 08:05:08.706 1636 1852 G0 TVUpdate::StartVersionFileDownload(): Start download of version file...
2019/03/09 08:05:08.706 1636 2944 G0 ChangeThreadDesktop(): SetThreadDesktop to default successful
2019/03/09 08:05:09.035 1636 1852 G0!! TVUpdate::OnDownloadFinishedVersionFile() failed - CInetDownload::ThreadRun - ErrorSendRequest 12175
2019/03/09 08:05:36.066 1636 1852 G0 TVUpdate::Start(): Start minor update... (UpdateType=0)
2019/03/09 08:05:36.066 1636 1852 G0 TVUpdate::Start() Force update to major version 14
2019/03/09 08:05:36.066 1636 1852 G0 TVUpdate::StartVersionFileDownload(): Start download of version file...
2019/03/09 08:05:36.066 1636 828 G0 ChangeThreadDesktop(): SetThreadDesktop to default successful
2019/03/09 08:05:36.425 1636 1852 G0!! TVUpdate::OnDownloadFinishedVersionFile() failed - CInetDownload::ThreadRun - ErrorSendRequest 12175
2019/03/09 08:07:34.519 1644 4012 S0! CT6 UDP statistics: prp=2
2019/03/09 08:08:08.581 1644 4012 S0! CT6 UDP statistics: prp=1
2019/03/09 08:09:14.550 1644 4012 S0! CT6 UDP statistics: prp=7
2019/03/09 08:09:41.144 1636 1852 G0 TVUpdate::Start(): Start minor update... (UpdateType=0)
2019/03/09 08:09:41.144 1636 1852 G0 TVUpdate::Start() Force update to major version 14
2019/03/09 08:09:41.144 1636 1852 G0 TVUpdate::StartVersionFileDownload(): Start download of version file...
2019/03/09 08:09:41.144 1636 2896 G0 ChangeThreadDesktop(): SetThreadDesktop to default successful
2019/03/09 08:09:41.550 1636 1852 G0!! TVUpdate::OnDownloadFinishedVersionFile() failed - CInetDownload::ThreadRun - ErrorSendRequest 12175
2019/03/09 08:10:32.956 1644 440 S0! CT6 UDP statistics: prp=2 scf=1

 

Any suggestions?

Thanks.

 

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