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Posted by Ghargreaves
Photon

Auto renewal

Our teamviewer account auto renewed. This was not the intent or understanding we had. In fact we were changing over to new software. The email and person representing the company has been on medical sick leave since mid December, so the invoicing and warning emails were missed. Jan 31, only 14 days ago and we were told there is not proceed to remove the license and cancel the invoice even when indicating the situation we are in. That makes no sense, and quite frankly the lack of working with our needs is the reason we are moving away from the product.

I want our account approved for canceling the licenses and our invoice voided. How can we make that happen?

Geordie hargreaves
4 Replies
Highlighted
Posted by Moderator Moderator
Moderator

Re: Auto renewal

Hi @Ghargreaves ,

Thank you for your post.

We can't assist you about billing as per our community guidelines.
Please contact our support team so that we can assist you further.

I apologize for any inconvenience caused. 

Best regards,
Yuri

3 Replies
Posted by colcom
Henagon

Re: Auto renewal

..they wont assist you further..


@Yuri_T wrote:

Hi @Ghargreaves ,

Thank you for your post.

We can't assist you about billing as per our community guidelines.
Please contact our support team so that we can assist you further.

I apologize for any inconvenience caused. 

Best regards,
Yuri


 

Posted by Moderator Moderator
Moderator

Re: Auto renewal

Hi @colcom

Thank you for your post.

I have confirmed that one of our support team has followed up on this case with you.
Please wait for their reply as we need to communicate in writing via the ticket.

Thank you very much for your understanding.

Best regards,
Yuri

Posted by SteffenPuck
Photon

Re: Auto renewal

Agreed, just about the worst "subscription" scam i've ever experienced.

Should have spent some time investigating this product and the company before being dumb enough to "buy a license" last year.