Posted by TeamViewer Staff
TeamViewer Staff

Re: Black screen after updating to Winver 1803

Hi zsuraski,

I really appreciate your input here and your workaround.

Our development had a look at this issue together with a lot of customers who had the same problem. 

We also made some tests with these customers and the new option within TeamViewer was especially developed for this behavior. Our customers already confirmed during the tests, that this option will solve the problem.

Thanks for your suggestions to create a Knowledgebase article about it and indeed - I can confirm that we will publish a Knowledgebase article about the new option within TeamViewer in the near future.

Cheers,

Julia
Senior Support Engineer - 2nd level Support
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Posted by waynedc
Photon

Re: Black screen after updating to Winver 1803

This InsiderBuild with Hardware Acceleration turned off and Duet installed fixed the issues for me. 

Prior to the InsiderBuild, I had to uninstall Duet to avoid the blank black screens in Teamviewer. 

Thank you,

Wayne

Posted by sunnytsoi
Electron

Re: Black screen after updating to Winver 1803

It works for me! thanks so much. I have been studying this issue for over 10 hours.

Posted by Peril
Digon

Re: SOLVED!! Re: Black screen after updating to Winver 1803

I tried everything else, including the development builds - deleting Duet is what did it for me.

Posted by zsuraski
Trigon

Re: Black screen after updating to Winver 1803

Julia,

My point was slightly different - while it's useful to have the option to turn off acceleration for TeamViewer, this doesn't seem to be the real root cause of the problem, but rather a workaround (that also doesn't appear to work for many).  The real root cause - at least for *everyone* on this thread, was Duet.  Uninstalling Duet is the real solution, and that's what I suggested to document in a knowledgebase article.  Disabling acceleration in TeamViewer is useful in these cases where Duet cannot be uninstalled (or isn't installed to begin with - some other variation of this issue).

My 2c.

Posted by zsuraski
Trigon

Re: Black screen after updating to Winver 1803

By the way - disabling acceleration was also the recommendation from Steam - to solve somewhat similar issues.  For me at least, this didn't work - and there are apparently others here for whom disabling acceleration doesn't actually solve the problem.  For me - TeamViewer, Steam, Yi Home, Microsoft Expression Studio - all had similar issues that only went away when Duet was uninstalled.

Posted by hornauer
Electron

Re: SOLVED!! Re: Black screen after updating to Winver 1803

getting rid of Duet did the trick for me. Thanks for the tip!
Posted by xhamburino
Proton

Re: Black screen after updating to Winver 1803

You are a lifesaver! Inwas struggling with this issue a couple of months back, and going through 1803 and the previous one back and forth. Yep Duet Display was messing around. The only thing i don’t understand, is how you related the issue to this specific app? It didn’t cross my mind to start uninstalling apps one-by-one ;) Anyway, thanks for sharing the solution. It sure worked for me
Posted by zsuraski
Trigon

Re: Black screen after updating to Winver 1803

It was a while ago, but I think what made me attempt to try to start uninstalling apps, was the fact that I submitted a ticket to Intel - which failed to reproduce this issue on a very similar system.  So it seemed at least plausible that it wasn't something in the driver.  They suggested that I reinstall my system from scratch, which obviously I was reluctant to do - but to give credit where credit's due - it pushed me to see if this might be some other software that was somehow conflicting with the Intel driver and was unique to my system.  When I went in this direction, the Eureka moment of this being Duet wasn't that far off.  If anything could have an impact on video behavior, Duet would be it...

Still, it took me a very very very long time to go in this direction.  I was already looking for external video cards.  Very thankful I had this Eureka moment :)

Posted by WellWellWell
Henagon

Re: Black screen after updating to Winver 1803

I didn't have display duet installed but found that I still had the black screen issue upon connection. 

I've found that toggling the display optimisation for speed gets rid of the black screen on both pc and mobile. 

 

Hope this helps

Posted by FCC
Photon

Re: SOLVED!! Re: Black screen after updating to Winver 1803

Amazing work, thanks a lot.  That Duet software was the cause of my blackscreen on Teamviewer.  Those guys at Duet never really got their software 100%.

Posted by DeeX
Electron

Re: Black screen after updating to Winver 1803

I have seen you link this "solution" on many threads that have the same topic.
However, I can assure you this is a new thing presumably with Windows itself. 
I have been using TeamViewer for years on the same workstations and only recently have I ran into this problem. There has got to be a solution to get the graphics cards to not go to sleep. 

Posted by zhitao
Electron

Re: SOLVED!! Re: Black screen after updating to Winver 1803

I've been having this problem for a long time, and uninstall Duet Display really helps! Thanks a lot!
Posted by Betelgeuse
Henagon

Re: Black screen after updating to Winver 1803

I have this problem when connecting to Intel HD 4000 graphics, BUT after about 10 seconds the screen comes on.
Another problem though is that the Windows start menu (all programs) gets very small and it does not work on clicking items. Also when using Windows Settings scrolling will not work. In other places scrolling works fine.
When remoting other computers everything works fine, so I have the feeling it has to do with Intel graphics 4000