Posted by tech2
Henagon

Buddy List

I tried to add a new computer to the Teamviewer Management Console and I get the message "this buddy is already in your buddy list" so I cannot add that computer.  I removed Teamviewer completly, rebooted the PC and re-installed Version 12.  And I end up right where I started.   This is the thirs location that says a PC is on the Buddy List.  Very annoying.  Please provide me a resolution.   Thank you.  

4 Replies
4 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Buddy List

Hi tech2,

Thanks for posting.

A device can only be in a users list once. So this error means that either the device is already in your contacts list.

The other possible scenario is that you are trying to add this device to a shared group that is owned by someone else (White Cloud next to the group). This device is already somewhere else in THEIR contacts list so you cannot add it to their shared group.

Try:
a) typing the ID into the search box and see if the device comes up.
b) Try adding the device to a group you own and see if that works.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by tech2
Henagon

Re: Buddy List

Scotty,

Thanks for replying.  Unfortunately, those suggestions did not fix the issue.  On the other end, this computer is assigned to my account but it shows as Trial Version which expired...  I don't how it thinks I'm under a trial version.  See attached picture.  Thank you

 true.png

 

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Buddy List

Hi tech2,

The "Free" showing is expected behaviour as assigning a device to yourself does not licence the device. However this is a different issue from the original thread.

If the system is saying it is already in your buddy list, this must be caused by one of the above scenarios.

In this case as you have a license and multiple issues, I would reccomend you contact our support team.
https://www.teamviewer.com/support/
https://www.teamviewer.com/en/support/contact/

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by PJRozek
Henagon

Re: Buddy List

The word "Buddy" is nowhere on the TeamViewer management console.  I've used TeamViewer in various capacities for several years and have never heard this term.  Perhaps the help message should use the language of your app, provide a link back to the Buddy List, and explain how to resolve the issue.