Can see, but can't connect to Samsung SM-G965U (S9+)

jeffreywhunter
jeffreywhunter Posts: 4
in General questions

I have team view 14.3.4730 on Windows 10 (latest updates).  V14.3.198 CL on my Samsung Galaxy S9+ (SM-G965U).  I can see and control my Windows 10 pc when I login to teamviewer.  I can see the Phone in the menu on my PC, BUT, I can't connect to the phone.  Conversely, I see the PC on my phone and easily connect and control with no problems!  How do I diagnose this issue where I can see/control the PC from the phone, and I can see the phone from the PC, but cannot connect nor control the phone from the PC.

Thanks in advance!

Jeff...

Comments

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @jeffreywhunter ,

    Thank you for your post.

    Could you please give us more details in order to assist you?

    • Did you receive an error message and if so, what did it say?
    • Which module have you used? Host module or Quick Support?

    I look forward to hearing back from you.

    All the best,
    Yuri

    Former Japanese Community Moderator
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