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Posted by cliffordgoodman
Digon

Can someone please take a look at this?

*logfiles removed by moderator*


Can someone please look and explain to me what exactly is happening? I don’t exactly have a lot of money, in fact I don’t even do online banking. Why are these people so concerned with me? I’ve literally had teamviewer unknowingly installed as spyware for two years. It’s been used to in the past to change account passwords and settings I think but if they can’t get any money out of me what exactly are they up to?

cliffordgoodman
6 Replies
Posted by cliffordgoodman
Digon

Will teamviewer customer support analyze my log files?

I literally only downloaded teamviewer because I figured out that someone was using it on me. So I have both of the apps on my phone and I have different sets of log files in each app.
cliffordgoodman
Highlighted
Posted by Iain_wels
Tetragon

Re: Will teamviewer customer support analyze my log files?

Hello cliffordgoodman,

If you ask the customer support to look at your file's they will do it! Why do you want them to look at you're file's? Is there maybe anything i can help you with?

I hope this helps,

Thank you for using teamviewer.

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
1 Reply
Posted by cliffordgoodman
Digon

Re: Will teamviewer customer support analyze my log files?

Can I send you the log files to look at? Customer support asked me to send them to fraud@teamviewer.com which I did. They seem to be using something called Tvrouterclock and it’s strange because my roommate just happened to come across a second hand tv that she insisted I have set up which I haven’t even turned on since it’s been here.
cliffordgoodman
Posted by cliffordgoodman
Digon

Grant community access

How do I grant the community access to my account? I’m willing to hand it over completely since I only have teamviewer because someone installed it as spyware on my device and I wanted to save the logfiles.
cliffordgoodman
Posted by cliffordgoodman
Digon

Re: Can someone please take a look at this?

*logfiles removed by moderator*

cliffordgoodman
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Can someone please take a look at this?

Hi cliffordgoodman,

Firstly, I am sorry for any scam activity you have been involved in. This is obviously not what we want the software used for.

We also have a post on this from one of our senior staff here

However we are not able to have logfiles on the community or allow access to your account for your security.

Please email us at fraud@teamviewer.com so that we can assit you with this.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?