Can't login

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  • drorgiat
    drorgiat Posts: 1
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    don't know what happened but cannot log in to any remote PC.

    My PC ID changed to a new one. 

    Same from mobil app....

    I found this https://status.teamviewer.com/# as the possible reason...

    Reinstall didn't help as well

    Hope it will return soon :(

  • glnz
    glnz Posts: 44
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    Same on Ganymede.
  • jon1285
    jon1285 Posts: 2
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    same in texas

  • Esther
    Esther Posts: 4,052 Former Community Manager
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    Hi all,

    Thanks for your post.

    TeamViewer re-assigned a small number of unique IDs as a precautionary measure. For a short period of time, some users may experience service degradation, which will be resolved as soon as possible. Please see our status page at https://status.teamviewer.com/ for more information.

    Thanks,

    Esther

    Former Community Manager

  • lneikirk
    lneikirk Posts: 1
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    Us too in Minnesota, USA

  • irinanordson
    irinanordson Posts: 1
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    Nutzung des Teamviewers ist nich möglich, da ein Fehler bei der Anmeldung auftritt.

     

     

  • higrm
    higrm Posts: 2
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    Since about 3 hours same problem here.  I am assuming they are experiencing or have experienced a DOS attack.  I'll try again in an hour.  Was able to log onto the Management Console, though it was very, very slow to even build the page.

  • ecarmo
    ecarmo Posts: 1
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    Same problem here in Brazil!

  • jeanluc_stassen
    jeanluc_stassen Posts: 1
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    Sorry, but can't login at all any more (the button is grey)
  • jsantisteban
    jsantisteban Posts: 1
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    Same in Puerto Rico. I have about 165 hosts that i cannot access right now. (corporate)
  • tvrob
    tvrob Posts: 2
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    #MeToo. logfile says:

    HandleMasterResponseLogin(): MasterConnect failed. ErrorCode=10

    Login server must be failing. Weblogin en community login also take forever and a day.
    Maybe a problem with the user database. Or som DDOS attack on master servers.

  • WilfriedB
    WilfriedB Posts: 5 ✭✭
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    TeamViewer Status page shows the message below. Possibly the reason ...?
    "Reassignment of Unique IDs
    Identified - Based on global cooperation against malicious cyber activities, TeamViewer’s team and leading security researchers perform regular threat prevention analysis to identify inconsistent or suspicious behaviour within and beyond its network. In this context, in-depth data analysis revealed patterns of connection attempts that deviated from expected usage scenarios of TeamViewer. As this observation was limited to a small subgroup of endpoints, TeamViewer decided to invalidate and automatically re-assign unique identifiers (TeamViewer IDs) within this subgroup.

    The precautionary measure has successfully been rolled out to full effect. For a short period of time, some users may experience service degradation, which will be resolved as soon as possible.
    Jul 24, 14:49 CEST"

  • higrm
    higrm Posts: 2
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    Thanks. Good find
  • adamodonnell
    adamodonnell Posts: 1
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    Seems like this "small number of users" is crashing your system. 

  • ASANetworkAdmin
    ASANetworkAdmin Posts: 1
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    Trying to login with app gives error message "An Error occurred while logging into your account. Please try again

    With two options, Retry and Logoff

  • Schmarotzer
    Schmarotzer Posts: 2
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    Same in Russia.
    On Windows only... On Ubuntu is OK
  • ChristianWeber
    ChristianWeber Posts: 2
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    Error while LogIn... 

  • glnz
    glnz Posts: 44
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    In a different thread, the moderator Esther assures us that this will NOT cause the "commercial use" problem to come back.

    But my ID numbers have changed, so I hope she's right!!

    TV - bad show.

  • jfaust
    jfaust Posts: 2
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    Computers & Contacts - Error

    Sign In request failed! The server did not respond.
    Please try again.

  • tvrob
    tvrob Posts: 2
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    It's working again.

  • Korea
    Korea Posts: 1
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    I also can't login.
    I saw password is wrong even it is correct
  • glnz
    glnz Posts: 44
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    Seems to be working again.

    Esther, thank your tech team for us, but ask them to get to work earlier next time.

    Ganymede out.

  • StefSalonga
    StefSalonga Posts: 2
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    Hey Esther, 

    All tested and confirmed working up here in the North East UK (Newcastle).

    Thanks for your and the Tech Team's assistance. 

    -Stef, UK

  • ChristianWeber
    ChristianWeber Posts: 2
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    Works now... thx

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