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Posted by Bart_86
Photon

Cannot change login password

Hi,

for the past week I've been tryingt to reset my password and each time I am getting error: Sorry, an error occurred while processing your request.

This is frustrating, I need to access my account to connect with my family member with pc (unattended access etc.) and I'm baffled becasue such a basic functionality as password reset is not working. Can any one help me? TV support won't help as I am free user.

2 Replies
1 Accepted Solution

Accepted Solutions
Posted by Community Manager
Community Manager
Solution

Re: Cannot change login password

HI Bart,

It looks like there is currently an issue with the password reset. 

Password reset Status page.png

You can check this on our status page. There will be an update as soon as the issue is resolved.

Thanks and all the best, Esther

 

 

2 Replies
Posted by Community Manager
Community Manager
Solution

Re: Cannot change login password

HI Bart,

It looks like there is currently an issue with the password reset. 

Password reset Status page.png

You can check this on our status page. There will be an update as soon as the issue is resolved.

Thanks and all the best, Esther

 

 

Posted by Bart_86
Photon

Re: Cannot change login password

I didn't realize that there is status page. Thank you for response. I will check status updates from time to time.