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Posted by mastermind_09
Henagon

Cant get ID. Errorcode=11

Hey guys,
I have a problem with TV12 in China. I deployed it on every PC but they do not get an ID. The following errorlog shows some errors: What is the reason and how can I fix it?

2017/04/11 23:54:34.227 4388 5020 S0 CProcessCommandHandlerMasterConnect[6784]::CreateMasterConnect(): master15.teamviewer.com:5938, Connection 6784, proxy=''
2017/04/11 23:54:39.234 4388 5020 S0 CTcpConnectionBase[6784]::HandleConnectTimeout(). Connect timed out to master15.teamviewer.com:5938
2017/04/11 23:54:39.234 4388 392 S0!! CMasterConnectorAsio::HandleMasterResponseLogin(): MasterConnect failed. ErrorCode=11
2017/04/11 23:54:39.234 4388 4644 S0! CProcessCommandHandlerMasterConnect[6784]::HandleMasterConnect(): MasterConnect to 0.0.0.0 failed
2017/04/11 23:54:39.234 4388 4644 S0!!!Connect to Master master15.teamviewer.com / 185.188.32.5 failed!
2017/04/11 23:54:42.245 4388 392 S0 Activating Router carrier
2017/04/11 23:54:42.666 4388 5020 S0 CKeepAliveClientClient::HandlePing(): success
2017/04/11 23:54:42.666 4388 5020 S0 Resource-Language: en
2017/04/11 23:54:42.666 4388 5020 S0!! CMasterConnector::LoginUser(): no CustomID!
2017/04/11 23:54:42.666 4388 5020 S0 Activating Router carrier
2017/04/11 23:54:42.666 4388 5020 S0 CProcessCommandHandlerMasterConnect[6786]::CreateMasterConnect(): master16.teamviewer.com:5938, Connection 6786, proxy=''