Desktop screen stays blue on partner computer

I used TeamViewer with a client the other night and her desktop screen turned blue after I logged in, and then has stayed that way since then, despite TeamViewer being quit on both sides.  Anyone experience this before and know what to do about it?

Thanks,

Penny

Best Answer

Answers

  • JeanK
    JeanK Posts: 6,973 Community Manager 🌍

    Hello @OrderYourLife

    Thank you for your message.

    This sounds like a Windows crash.

    This support might help you with this issue: How to troubleshoot and fix Windows 10 blue screen errors

    Please understand that we are only dealing with TeamViewer-related topic on this Community.

    I hope this could help, though.

    Cheers

    Jean

    Community Manager

  • JeanK
    JeanK Posts: 6,973 Community Manager 🌍

    @OrderYourLife,

    Thank you very much for sharing your solution.

    We wish you a good day and hope to see your soon on the Community.

    Cheers

    Jean

    Community Manager