Does TeamViewer require a premium account for remote access between countries ?

sanved77
sanved77 Posts: 1
in General questions

I am moving to US from India and I want to keep accessing my Indian computer at times for personal files and stuff. I recently tried to access my sister's computer in London but it failed and the same thing happened when accessing a computer from the US. However a meeting call ran successfully. Is there any tunning that needs to be done in order to run teamviewer or is it not allowed ? Thank you !

Comments

  • Julia
    Julia Posts: 290 Staff member 🤠

    Hi sanved77,

    You do not need a license when you make a private connections from one country to another.

    Which error message do you get when you try to connect to the remote machine?

    Cheers,

    Julia
    Senior Support Engineer - 2nd level Support
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