Errorcode=11

Hallo,

unsere Firma hat in China den TV12 ausgerollt. Dieser startet auch, bekommt leider aber keine ID: Im Log steht folgendes:

017/04/11 16:00:08.566 4388 5020 S0 CKeepAliveClientClient::HandlePing(): success
2017/04/11 16:00:08.566 4388 5020 S0 Resource-Language: en
2017/04/11 16:00:08.566 4388 5020 S0!! CMasterConnector::LoginUser(): no CustomID!
2017/04/11 16:00:08.566 4388 5020 S0 Activating Router carrier
2017/04/11 16:00:08.566 4388 5020 S0 CProcessCommandHandlerMasterConnect[90]::CreateMasterConnect(): master12.teamviewer.com:5938, Connection 90, proxy=''
2017/04/11 16:00:13.576 4388 392 S0 CTcpConnectionBase[90]::HandleConnectTimeout(). Connect timed out to master12.teamviewer.com:5938
2017/04/11 16:00:13.576 4388 4728 S0!! CMasterConnectorAsio::HandleMasterResponseLogin(): MasterConnect failed. ErrorCode=11
2017/04/11 16:00:13.576 4388 5020 S0! CProcessCommandHandlerMasterConnect[90]::HandleMasterConnect(): MasterConnect to 0.0.0.0 failed
2017/04/11 16:00:13.576 4388 5020 S0!!!Connect to Master master12.teamviewer.com / 185.188.32.6 failed!

Kann wer weiterhelfen?