Announcements

Would you like to co-innovate with us? If so, we’d like to invite you to become product development partners with us. Read more about it in our announcement Launch of the TeamViewer User Focus Program

Highlighted
Posted by erniemjt
Digon

From a Windows 10 PC any remote host only shows a black screen

I am on a Windows 10 PC. When I connect to any remote host (Mac, Windows Server 2012, etc.) I only see a black screen.

I have updated my TV software, all drivers and Windows updates. Also did the same for the remote hosts.

If anyone has any ideas, I'd love to hear them.

3 Replies
3 Replies
Posted by erniemjt
Digon

Re: From a Windows 10 PC any remote host only shows a black screen

I'm running version 14.2.2558 with a premium license.

Posted by Moderator Moderator
Moderator

Re: From a Windows 10 PC any remote host only shows a black screen

Hello @erniemjt,

Thank you for your message.

Indeed, this problem has been reported by some users in the past. Therefore, we have created two articles about this topic. Please have a look at them, you might find the solution to your issue: 

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
Posted by erniemjt
Digon

Re: From a Windows 10 PC any remote host only shows a black screen

Thank you for the suggestions @JeanK! Unfortunately, neither link was helpful in the situation.

I can use my Macbook to connect to Server1 with no problem. When I use my Windows 10 laptop, black screen. From my Windows 10 desktop, it works fine. It is only on my Windows laptop which is what I use 99% of the time for my connections.