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Posted by honestbee
Photon

How to Recover Removed Teamviewer Account

Hi. 

Is there a way to recover Removed teamviewer account?

Tried to add the account back but it says the email address is in used.

Searhed his email in users but no matching users found.

Appreciate your help.

Thank you.

1 Reply
Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: How to Recover Removed Teamviewer Account

Hello @honestbee 

Thank you for your post.

When you remove an account from a Company Profile, the account is not deleted; the account is actually reverted to a free account.

To re-add an account to your Company Profile, click the '+Add Existing Account'2018-10-16 10_02_17-TeamViewer Management Console.png

The pop-up that appears will instruct you to have the user go to this url and sign in with their own account

2019-03-15 08_34_07-TeamViewer Management Console.png

Once the user signs in, they will enter the email address of a Company Admin.

2018-10-16 09_57_47-TeamViewer Management Console.png

Once done, they will appear as a request in the Management Console under User Management 2019-03-15 08_37_17-.png

Hope this helps!

Josh P.
Senior Moderator

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