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Posted by HMM
Henagon

How to install TeamViewer on Windows 7, 8 and 10

Ticket number #3196721

I am unable to set up TeamViewer onto my PC.  when I begin to install it I get a message 'Rollback Framework failed to initialise'  Please send me help on what to do to fix this problem. 

1 Accepted Solution

Accepted Solutions
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: How to install TeamViewer on Windows 7, 8 and 10

Hi!

I know you have already received a response elsewhere, but I wanted to post the answer given to you for others.

Anyone experiencing this issue, can you please follow the below instructions?

-Please remember never to follow instructions you don't understand.-
-Please be careful when editing anything in AppData or when editing registries-
-All instructions are at the users own risk, a mistake can cause a lot of problems so BE SURE!-

1) Completely uninstall TeamViewer. Go to Control Panel>Programs and
Features>Uninstall or change Program>Teamviewer>Uninstall

 Make sure you check the option “Remove settings".

2) Hold down the Windows key on the keyboard and press the R key. This
will open the Run box.
Type %appdata% and hit enter. Alternatively, type %localappdata% for local
app data. That will open the Application Data folder.
Normally the folders are present in:
C:\Users\{user name}\AppData\Roaming
C:\Users\{user name}\AppData\Local

Delete all folders with TeamViewer name.

3) In Windows search field type "regedit" command and press Enter.

Open path:

(for 32 bit machines) HKEY_LOCAL_MACHINE\SOFTWARE\ and delete TeamViewer folder.

(for 64 bit machines) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node and delete TeamViewer folder."

 Restart your PC.

3) Download the latest version from our website and install it again.
https://www.teamviewer.com/en/download/windows/

Have a good one!
-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
3 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: How to install TeamViewer on Windows 7, 8 and 10

Hi!

I know you have already received a response elsewhere, but I wanted to post the answer given to you for others.

Anyone experiencing this issue, can you please follow the below instructions?

-Please remember never to follow instructions you don't understand.-
-Please be careful when editing anything in AppData or when editing registries-
-All instructions are at the users own risk, a mistake can cause a lot of problems so BE SURE!-

1) Completely uninstall TeamViewer. Go to Control Panel>Programs and
Features>Uninstall or change Program>Teamviewer>Uninstall

 Make sure you check the option “Remove settings".

2) Hold down the Windows key on the keyboard and press the R key. This
will open the Run box.
Type %appdata% and hit enter. Alternatively, type %localappdata% for local
app data. That will open the Application Data folder.
Normally the folders are present in:
C:\Users\{user name}\AppData\Roaming
C:\Users\{user name}\AppData\Local

Delete all folders with TeamViewer name.

3) In Windows search field type "regedit" command and press Enter.

Open path:

(for 32 bit machines) HKEY_LOCAL_MACHINE\SOFTWARE\ and delete TeamViewer folder.

(for 64 bit machines) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node and delete TeamViewer folder."

 Restart your PC.

3) Download the latest version from our website and install it again.
https://www.teamviewer.com/en/download/windows/

Have a good one!
-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Highlighted
Posted by LKP
Photon

Re: How to install TeamViewer on Windows 7, 8 and 10

I can't seem to get the installation to work at all. I keep getting the "rollback framework" error. I followed all the pervious suggestions, it didn't work. 

It errors out when I select to install it with the "current user" option but it won't let me select the "run the program as the following user:". Every time I put in my PC user name and password it tells me it's incorrect. 

I'm the only user on my PC and I am logged in as the administrator so what else could be causing this issue? 

Posted by Nisha12
Henagon

Re: How to install TeamViewer on Windows 7, 8 and 10

It is easy to check [the link has been removed by a moderator] and get all the information about this.