How to install TeamViewer on Windows 7, 8 and 10

HMM
HMM Posts: 1
in General questions

Ticket number #3196721

I am unable to set up TeamViewer onto my PC.  when I begin to install it I get a message 'Rollback Framework failed to initialise'  Please send me help on what to do to fix this problem. 

Best Answer

Answers

  • LKP
    LKP Posts: 1

    I can't seem to get the installation to work at all. I keep getting the "rollback framework" error. I followed all the pervious suggestions, it didn't work. 

    It errors out when I select to install it with the "current user" option but it won't let me select the "run the program as the following user:". Every time I put in my PC user name and password it tells me it's incorrect. 

    I'm the only user on my PC and I am logged in as the administrator so what else could be causing this issue? 

  • mztung
    mztung Posts: 1
    The MUCH easier way to install on win 10 is:

     

    -Right-click on the downloaded file and click Run As Administrator

    It will install simply

    Its that that simple..

    Have a nice day

    @Scotty wrote:

    Hi!

    I know you have already received a response elsewhere, but I wanted to post the answer given to you for others.

    Anyone experiencing this issue, can you please follow the below instructions?

    -Please remember never to follow instructions you don't understand.-
    -Please be careful when editing anything in AppData or when editing registries-
    -All instructions are at the users own risk, a mistake can cause a lot of problems so BE SURE!-

    1) Completely uninstall TeamViewer. Go to Control Panel>Programs and
    Features>Uninstall or change Program>Teamviewer>Uninstall

     Make sure you check the option “Remove settings".

    2) Hold down the Windows key on the keyboard and press the R key. This
    will open the Run box.
    Type %appdata% and hit enter. Alternatively, type %localappdata% for local
    app data. That will open the Application Data folder.
    Normally the folders are present in:
    C:\Users\{user name}\AppData\Roaming
    C:\Users\{user name}\AppData\Local

    Delete all folders with TeamViewer name.

    3) In Windows search field type "regedit" command and press Enter.

    Open path:

    (for 32 bit machines) HKEY_LOCAL_MACHINE\SOFTWARE\ and delete TeamViewer folder.

    (for 64 bit machines) HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node and delete TeamViewer folder."

     Restart your PC.

    3) Download the latest version from our website and install it again.
    https://www.teamviewer.com/en/download/windows/

    Have a good one!
    -Scotty

     

  • Gadget2002
    Gadget2002 Posts: 1

    Hi Scotty,

     

    My install of Teamviewer was working well yesterday and now it won't work at all.  When I click the Teamviewer shortcut the following message comes up:

    Windows cannot find C:\Program Files (x86)\TeamViewer\TeamViewer.exe.  Make sure youhave typed the name correctly, then try again.

    TeamViewer is in that location.......

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