Posted by joyce_you
Henagon

ID set as free but still shows Trial Expired

I got the email from TeamViewever Service about informing me that my ID has been reset to “free”, and your use case can be qualified as “personal”.
However it is still unable to use remote control. It said my trial version expired. I restarted some times, but it didn't work. Anyone knows what's the next action should I do to solve this promlem.

 

3 Replies
3 Replies
Posted by rtsheole
Henagon

Re: ID set as free but still shows Trial Expired

Still showing trial expired an cant connect with colleagues!
Posted by Moderator Moderator
Moderator

Re: ID set as free but still shows Trial Expired

Hi @joyce_you,

Thank you for your post. 

Can you please restart your TeamViewer service? Should work properly afterwards. :) 
If there are any further questions, please let us know. 

Hi @rtsheole,

Thank you for your message. If you are connecting to your colleagues in a work environment, a license is required. TeamViewer is free only for personal use to help family and friends. 
Please let us know, if you have any further questions. 

I wish you both a great week and all the best, 
Natascha.

Posted by joyce_you
Henagon

Re: ID set as free but still shows Trial Expired

Thanks for you reply. It is just solved after I restarted the laptop ^ ^