IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

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Posted by KKarl
Digon

IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

From around 3pm Australian EST, I am unable to connect to any devices. The devices appear Online in my TeamViewer list, but when connection (Remote Access using password) is attempted, the attempt lasts for 2-3 seconds, then disappears without any error messages. Two of my remote machines are within walking distance, and they are working OK, and have TeamViewer running on them. I restarted TeamViewer on the remote machine and on my PC, but it has not helped.

TEAMVIEWER Australian support number is also not ringing. Perhaps it is overloaded?

1 Accepted Solution

Accepted Solutions
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Posted by Community Manager
Community Manager
Solution

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

Hi all,

I apologize for the connection problems. Everything should work again. Thanks and sorry once again.

Best, Esther

Community Manager


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4 Replies
27 Replies
Posted by Taso
Photon

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

Having the same issue.  V11 purchased.  Rebooted each end and they immediately disconnect.  Has to be a backend issue on their part.

Posted by KKarl
Digon

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

TV.jpg.

status.teamviewer.com however indicates everything is OK.

 

Posted by rsgooch
Digon

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

I am having problems reaching any of my hosts via teamviewer.

Posted by micsak
Henagon

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

me too

I have problem to connect to my hosts

Posted by AsafE
Photon

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

me too

What make me angry is that everything is normal on https://status.teamviewer.com/!

Posted by DoubleD
Electron

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

I'm having the exact same issue. I cannot access any of my saved connetions.

Posted by mc5
Electron

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

Same issue, I noticed it around the same time (3pm AEDT)

Posted by niyasalqaryan
Neutron

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

We still facing issue with connecting host

Posted by Maged_1979
Neutron

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

me too
Posted by DoubleD
Electron

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

I get this message posted in log files for all of the machines i try to connect to any of my connections:

2018/10/09 07:01:21.848 11928 20804 G1   LoginOutgoing: Terminated by client

It seeems authentication is failing. Team Viewer support urgently needs to look into this

Posted by arya313
Electron

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

me too, saya mengalami masalah yang sama di indonesia

Posted by sinesang
Electron

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

here in Singapore also same issue 

Posted by salihk
Henagon

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

Morning Surprise.

We are also having the same issue. We are using Team Viewer 11.
Posted by Doru
Neutron

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

In Romania the same issue. Do you write a ticket?

Posted by InfratectsAu
Digon

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

Yep...submitting a ticket also takes forever, so I'm guessing that....

A - All of Teamviewer is **bleep**

B - THat includes their monitoring systems

C - Their support staff probably cant use teamviewer to access the servers that are down :-)

 

Posted by Super_User
Henagon

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

IN b4 16TH. [Maybe]

Same problem. Attempted multiple machines with different versions. Windows + Mac. Appears to not even begin authentication (Immediate error)

Good luck Team TeamViewer.

Posted by CRL-TECH
Electron

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

UK Here,

Just tried to connect to host using TV12

The system will not connect.

TV - please advise on your course of action to resolve.

Posted by petir
Electron

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

is there any update from teamviewer. try to call hotline number but its unreachable

Posted by Mythmaker
Henagon

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

Not only Australian. Hello from Russia )) Cant connect to LAN PC with TeamViewer ))) Cant authenticate
Posted by Mythmaker
Henagon

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

Russia - fixed. Now i can connect. Tnx )
Posted by mc5
Electron

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

Sydney Australia Fixed

Posted by salihk
Henagon

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

It is working now in UAE

Highlighted
Posted by Community Manager
Community Manager
Solution

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

Hi all,

I apologize for the connection problems. Everything should work again. Thanks and sorry once again.

Best, Esther

Community Manager


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4 Replies
Posted by KKarl
Digon

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

Vielen Dank Esther. Alles gut!
Posted by rsgooch
Digon

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

Esther thanks for the update.  Why wait until the problem is fixed to notify your end users?  The fact the your status board did not show any problems even when this problem was happening that is not good enough. The whole idea of the status board is a place people can go to get the current status of the system. That way we can let our clients know why we are unable to provide remote support.  I know that you guys would be working flat out to solve the issue, but your clients were in the dark.  That is not good enough.  If you are going to have a system status board please have it show a valid status not the status you want it to be.  It is useless to me and probably everyone else who visited that site expecting to get valid information.  The deafening silence from Teamviewer while this was unfolding is not good enough.

 

Regards,

rsgooch

Posted by Community Manager
Community Manager

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

Hi @rsgooch

Thanks for your feedback. 

I will definitely forward this internally and I can assure you that we are always trying to provide the best support possible and I can only apologize for today´s delay in the communication.

Best, Esther

Community Manager


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Posted by Community Manager
Community Manager

Re: IS THE ENTIRE TEAMVIEWER SYSTEM DOWN?

Hi again,

To keep you updated: I posted a summary of today´s connection issue here.

Thanks again and best,

Esther

Community Manager


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Additional information can be found here: Knowledge Base | Community Blog | How to get started 

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区)