Internet call - remote audio not working - can't hear other user
Hi... I'm trying connecting to the partner's computer using remote control.
I would like to be able to have a conversation with the user. She can hear me, but I cannot hear her. I have had her test all possible settings, and so have I. We can successfully hear eachother with Skype.
But, I am unable to hear the remote user at all.
We are on Windows 10 PCs, and using the default mic settings. She does have a usb speaker, but uses the system-provided mic.
I have checked the settings in TeamViewer on her PC, and tried each of the mic options. None works.
Thank you in advance!!
Best Answer
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When you start the "internet call" is she clicking to enable her mic? I have had this issue before.
Also when you look at her TeamViewer settings under Options > Audio Conferance > Voice Input > Signal. If you have the correct mic selected the little signal box (Green Aarow) should have a green bar that pops up when she is talking. No green bar, no input on that input. Are you getting a green bar?
Man this screen shot is getting alot of use today
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Bart Lanzillotti6
Answers
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When you start the "internet call" is she clicking to enable her mic? I have had this issue before.
Also when you look at her TeamViewer settings under Options > Audio Conferance > Voice Input > Signal. If you have the correct mic selected the little signal box (Green Aarow) should have a green bar that pops up when she is talking. No green bar, no input on that input. Are you getting a green bar?
Man this screen shot is getting alot of use today
If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti6 -
Thank you, Bart, for your very quick response.
I will check this as soon as I am able. I'm not sure how those settings looked when we tried it this morning.
I'll report back here.
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I've been using TeamViewer and a separate VOIP system since December. With one of the latest updates to TV, now, sometimes but not all the time, when I'm on a call with someone and then also sign on with TV, I loose audio from them. They can hear me but I cannot hear them. Some times it happens as soon as I connect, sometimes it's a few seconds or minutes, after I connect to them with TV.
Any suggestions? It's very annoying as I do computer support and I work with multiple people during a day. We do all use PCs so it isn't a Mac issue.
Thanks
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