Is Teamviewer displaying ads to users for their own IT support?

Announcements

Would you like to be part of the TeamViewer task force to make our product even better? Start now with participating in our survey and help our product team to build an even better TeamViewer. Click here for more information.

Posted by Jbeeston
Henagon

Is Teamviewer displaying ads to users for their own IT support?

Just read on Reddit that users have been shown ads for ITFix24 "Connect to an IT Expert Instantly" .

As a small MSP I'd like this confirmed or denied, if its just for free licences  fair enough, but if they're doing it for Corporate licences to steal our clients that seems like a deal breaker for me.

2 Accepted Solutions

Accepted Solutions
Posted by milan_mehra
Henagon
Solution

Re: Is Teamviewer displaying ads to users for their own IT support?

Teamviewer is showing this ad for free users as far as I have seen. I do not have the paid plan so I do not know if it shows it on the paid plan. I have asked other people and they said it does on their paid plan.

Highlighted
Posted by Community Manager
Community Manager
Solution

Re: Is Teamviewer displaying ads to users for their own IT support?

Hi @Jbeeston,

Thanks for your question.

Over the last few days, we were running a test in which a limited number of our free users were seeing advertisements.

This specific test ended meanwhile.

However – to answer your question: TeamViewer does not intent to deliver an IT Service itself.

As a general information: We carefully consider the needs and context of our customers and we periodically run tests on new use cases or product ideas for further building our services to ensure the best user experience.

I hope the information was helpful.

 Thanks and best,

Esther

Community Manager


Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.


 


Additional information can be found here: Knowledge Base | Community Blog | How to get started 

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区)

1 Reply
6 Replies
Posted by milan_mehra
Henagon
Solution

Re: Is Teamviewer displaying ads to users for their own IT support?

Teamviewer is showing this ad for free users as far as I have seen. I do not have the paid plan so I do not know if it shows it on the paid plan. I have asked other people and they said it does on their paid plan.

Posted by Jpate
Electron

Re: Is Teamviewer displaying ads to users for their own IT support?

Not seeing any ads on our stuff.  We deploy the customized host module to everyone but the IT department.

Posted by FCKYOUTV
Henagon

Re: Is Teamviewer displaying ads to users for their own IT support?

This is **bleep**. I even called them and they acted like they knew nothing of what i was talking about. NOT COOL AT ALL TEAMVIEWER.

Posted by Jpate
Electron

Re: Is Teamviewer displaying ads to users for their own IT support?

How are you deploying it?  The free version will show ads.  

Highlighted
Posted by Community Manager
Community Manager
Solution

Re: Is Teamviewer displaying ads to users for their own IT support?

Hi @Jbeeston,

Thanks for your question.

Over the last few days, we were running a test in which a limited number of our free users were seeing advertisements.

This specific test ended meanwhile.

However – to answer your question: TeamViewer does not intent to deliver an IT Service itself.

As a general information: We carefully consider the needs and context of our customers and we periodically run tests on new use cases or product ideas for further building our services to ensure the best user experience.

I hope the information was helpful.

 Thanks and best,

Esther

Community Manager


Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.


 


Additional information can be found here: Knowledge Base | Community Blog | How to get started 

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区)

1 Reply
Posted by ylluminate
Digon

Re: Is Teamviewer displaying ads to users for their own IT support?

This kind of behavior is both disturbing and disgusting.  The "ads" look very scammy and unprofessional.  I've had several calls about it already with people believing that they've been infected. This is very, very bad behavior and it needs to stop immediately - even for free users.

There are some of us who also use it professionally and have Easy Access enabled, but customers install it as a personal version and so this is especially problematic in these scenarios.  It's gotta stop and stop now or we just cannot use TeamViewer.

Have you even looked at the ad??? I mean, come on guys! "itfix24"?!?!?! What a totally scammy, spammy, scary name!  LOL!!!!!!!!  Don't be so foolish/blind TeamViewer!